This Cookie Policy explains how TAMGROW PTY LIMITED (“Tamgrow”, “we”, “our”, or “us”) uses cookies and similar technologies when you use our website, web application, and related services (the “Platform”). This policy should be read together with the Tamgrow Privacy Policy.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website or use an online platform. They help websites remember information about your visit, such as your login session, your preferences, security settings, and how you interact with the platform.

• Session cookies: temporary cookies that expire when you close your browser
• Persistent cookies: cookies that remain on your device for a set period or until deleted

We may also use similar technologies such as local storage, pixels, tags, SDKs, and device identifiers. For simplicity, we refer to all of these as “cookies” in this policy.

Local Storage (Supabase Authentication)

In addition to cookies, the Platform uses browser local storage as part of its authentication system (provided by Supabase). Local storage is used to store your login session token and maintain your authenticated state while you use the Platform. This is functionally equivalent to an essential session cookie and cannot be disabled while you are logged in. No personal information beyond your session token is stored in local storage. Session tokens expire automatically upon logout or session timeout.

2. Why Tamgrow Uses Cookies

We use cookies to help operate, secure, and improve the Platform. Cookies may be used to:

• keep users securely logged in;
• verify authentication sessions;
• protect accounts and prevent fraud;
• remember preferences and settings;
• improve platform performance and reliability;
• analyse platform usage and traffic;
• monitor system health and errors;
• support integrations with payment providers and third-party services;
• personalise user experience; and
• comply with legal and security obligations.

3. Types of Cookies We Use

Essential Cookies

These cookies are required for the Platform to operate securely and correctly. They may be used for user authentication, session management, security and fraud prevention, load balancing, and secure access to account features. Without these cookies, core parts of the Platform may not function.

Performance and Analytics Cookies

These cookies help us understand how users interact with the Platform so we can improve functionality and user experience. Analytics information is generally aggregated and not intended to directly identify individuals.

Functional Cookies

These cookies remember your preferences and settings, including language preferences, dashboard settings, and accessibility settings.

Security Cookies

Security cookies help us detect suspicious activity, prevent unauthorised access, identify bots or abuse, maintain account integrity, and support secure transactions and compliance controls.

Third-Party Cookies

Some cookies are placed by trusted third parties that provide services to us. These may include providers relating to analytics, cloud infrastructure, payment processing, identity verification, customer support, and enterprise integrations. Tamgrow does not control third-party cookies directly.

Stripe (Payment Processing)

Payment processing on the Platform is provided by Stripe, Inc. Stripe may place cookies or use similar technologies for payment security and fraud prevention, compliance with financial regulations, analytics relating to payment flows, and maintaining session continuity during checkout. These cookies are subject to Stripe’s Cookie Policy, available at stripe.com/au/privacy.

Supabase (Database and Authentication Infrastructure)

The Platform’s database and authentication infrastructure is provided by Supabase, Inc., a company incorporated in the United States. Supabase may use local storage and cookies for session management and authentication purposes. For details of cross-border transfer, see Section 5 of our Privacy Policy.

4. International Users and GDPR

Tamgrow primarily operates in Australia, but some users may access the Platform internationally. Where applicable, we aim to align our practices with international privacy standards, including the EU General Data Protection Regulation (GDPR). For users in jurisdictions where consent is required for non-essential cookies, we may request consent before placing certain cookies. Essential cookies may still be used where necessary for security, authentication, and core platform functionality.

UK Users

For users accessing the Platform from the United Kingdom, the UK GDPR and UK Privacy and Electronic Communications Regulations (PECR) apply. You may exercise your rights regarding cookies by contacting us at hello@tamgrow.com.au or through your browser settings.

5. How You Can Control Cookies

Most browsers allow you to block, delete, or restrict cookies. Disabling essential cookies may affect how the Platform functions. Where available, Tamgrow may provide a cookie banner or settings tool that allows users to accept, reject, or customise cookie preferences. Some analytics and advertising providers also offer their own opt-out tools.

6. Data Protection and Privacy

Information collected through cookies may constitute personal information under Australian privacy laws. Tamgrow handles personal information in accordance with the Australian Privacy Principles (APPs) and our Privacy Policy.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our data practices. When we make material changes, we may provide notice through the Platform or update the “Last updated” date above.

8. Contact Us